FAQs

Do I need an appointment to visit your showroom?

An appointment is not necessary but we recommend it. Borelli is open to the public Monday though Thursday from 8:30 am to 5 pm, Friday 9 am to 4 pm, and Sundays 1 pm to 4 pm – appointments are recommended.

What is the standard thickness for a granite countertop? 

The standard thickness for a granite countertop is 1 ¼” or 3cm. Granite also comes in ¾” or 2cm, although this material is most often used for applications other than countertops.

How fast can I get an estimate and what does it include?

The price includes the cost of the material, field measurements and templates, cutting, polishing, and installation, unless otherwise noted. Most estimates are completed while you wait. You may also submit a request through our website, by fax or email. Include a simple drawing with measurements, your name, project address, phone number and email so that we may respond as quickly as possible. Requests received by 2:00 p.m. Monday – Friday will be returned to you the same business day. If your estimate includes, cabinets or remodeling or other services, please allow 2-5 business days. A representative will contact you with any questions regarding your project.

How long do I have to wait for my cabinets? 

The cabinet maker pre-determines time frames for delivery. We offer several brands of cabinets for your project needs and delivery times range from as little as one week up to six weeks. You should specify how long you have to do your project and whether or not you have time restraints, this will help our sales associates better determine which brand is best for your needs. If time is not a factor your options are not limited.

What if I want a stone color that is not part of your regular stock?

Our standard and expanded inventory color selection represents the most popular design colors. We maintain a constant inventory of our standard colors so that any project – large or small – can be fulfilled quickly. Expanded selections and more exotic stones can be made available in just a couple of days. There are new stone types being discovered and imported every month, and our strong relationships with multiple importers allows us to offer virtually any natural stone. If you are interested in a new and unique stone type – just ask!

Can you scratch or chip granite?

As one of the hardest stones available, granite cannot be scratched in ordinary use; even a knife blade will not scratch it. Granite will chip only in cases of severe abuse with a hammer or impact tool. In the unlikely event that your granite is chipped, the mark can be filled with a granite dust and epoxy mixture. Granite will not crack with ordinary use.

Is granite a do-it-yourself product?

Granite fabrication is a specialized trade that requires extensive training and practice in order to produce high-quality results – not to mention the expensive diamond tooling and equipment. Borelli employs fabricators and installers with years of training and experience and guarantees professional results from the initial design through fabrication and final installation.

What is the best way to clean granite, marble and other stones?

To ensure lasting life and beauty, we recommend you use sealers and cleaning products designed specifically for natural stone. You may also use a mild phosphate-free, biodegradable liquid dish-soap, soap flakes or powder which contains no aromatics. Followed by a thorough rinsing and drying with cotton or flannel. The old rule of thumb is never to use anything you wouldn’t use on your hands. Never use powdered cleansers or abrasive pads to clean your stone. Even “soft scrub” type cleaners contain pumice, which is powdered volcanic stone, and might damage your stone countertops or floors. Never use any product which is acidic; this includes substances like ammonia or common liquid cleaners such as Windex, Mr. Clean, etc. These types of products will break down the sealant and may cause damage to your stone.

How often do I need to re-apply stone sealer?

Many so-called “experts” advise re-applying stone sealers on an annual (or more frequent) basis – they are in all likelihood just trying to get you to buy more of their expensive sealer. Borelli doesn’t advise any preset “calendar” for re-sealing, and over-application of sealer can build up over time and cause a haze on the surface of your countertops. The frequency for re-sealing depends on the type of stone installed and the amount of use that the countertops see. An easy “rule of thumb” is to closely monitor the area around the sink. If you begin notice water that does not bead up or soaks into the stone within 10-15 minutes, then it’s probably time to re-seal. Applying a sealer is easy, you can apply a liberal amount of sealer in the evening before going to bed and just let it penetrate and cure overnight. You may also consider DryTreat – a stone sealer that is warranted for 15 years and is offered by Borelli.

May I use my existing sink and faucet?

Absolutely! It is common with natural stone counter tops to use an under-mount bowl to maximize the beauty of your countertops and provide a seamless look. Single hole faucets can be used to minimize clutter and maximize utility.

How do I place an order for stone countertops with your company?

After you receive your estimate and you decide to order your countertops with Borelli you will need to make a 50% deposit. We will then schedule your project. Typical turn-around times are 3-5 business days from template to installation. The remaining balance including taxes and any fees is expected on the day of installation.

How long do you hold slabs/stone for the client?

Most stone distributors hold slabs up to 5 business days. For slabs in our own warehouse, our general policy is to hold a slab for

up to 2 weeks.  Once an agreement is signed and a deposit is made, we can hold that slab for the client until up to two months.  Any jobs that require keeping the slabs longer than two months require special arrangements. Storage charges may apply.

Does natural stone have any pits or fissures?

Yes, granite, which is crystalline in structure, always has tiny pits – spaces between the various mineral crystals. Some types of granite have more of these characteristics than others. Pits can be minimized by applying sealer to the surface of the counter. Sometimes granite has natural fissures, which may look like cracks, but are not structural defects and are a naturally occurring result of the immense heat and pressure which formed the granite.

Should I use granite or marble for my kitchen countertops?

Granite is considered the hardest and most durable natural stone for countertops and home applications. Once polished it is not subject to etching by household acids, burn marks from hot pans or scratching by knives under normal everyday use. While it is possible to use marble in the kitchen we do not recommend it and require you to sign a waiver should you decide to use marble for any kitchen countertops. Marble is easy to scratch and is affected by acidic substances, such as lemon, vinegar, ketchup and other food/household items.

Can my granite countertops harbor bacteria?

“There is a myth that granite harbors bacteria, but it continues to be approved in food and medical applications. In fact, the CDC has no records of granite harboring bacteria. Granite has performed second only to stainless steel in ability to resist bacteria. The hardest natural material available for countertops, it is composed of a variety of minerals such as quartz, feldspar, and mica. Granite is an excellent choice not only for its beauty, but also for its durability and ease in cleaning.” (This statement is taken directly from the Natural Stone Council website…www.naturalstonecouncil.org.)

Can I choose a specific slab/s and layout for my countertops?

Yes, clients may choose specific slabs and may participate in the layout process for their countertops. Standard materials most often do not require inspection. For exotic stones as well as stones with a lot of movement and color variations, viewing the stone is recommended.

I heard the seam will show, what if I don’t want a seam?

Seams are done where the two pieces of stone are put together. The seams are joined with epoxy that is mixed with the color that matches the stone. Not all countertops require seaming, however; we do not guarantee your project will not require seams. The visibility of seams will depend on the granularity, color and pattern of the stone. If you are highly concerned about seams, you should use caution when choosing a stone with a lot of movement. The Marble Institute of America recommends that seams should be equal to 1/16” (1.5 mm) with a tolerance of +/- 1/64”. (+/- 0.4 mm)

Can I have an overhang on my countertop?

You can have an overhang up to 12″ with sufficient support using brackets. Never cantilever unsupported granite where it might receive excessive weight on it, you must have support underneath for these situations. For breakfast and/or bar areas we do require that brackets are placed, prior to the installation of granite. This requirement is discussed with the client at the template visit.

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